Refund policy

Return, Refund & Replacement Policy

Last Updated: July 2026

At Nutrissify Wellness, we are committed to providing premium-quality wellness products and ensuring that every order is handled with care.

Refunds & Replacements

Any claims for misprinted, damaged, defective, or incorrect items must be submitted within 30 days of receiving your order.

Lost Packages: Claims for packages lost in transit must be submitted within 30 days of the estimated delivery date.
If the issue is determined to be our error, we will provide a free replacement or issue a full refund at no additional cost to you.

How to Submit a Claim

If you notice a problem with your order, please contact our customer support team and include:

Your order number
A clear photograph of the product and/or packaging
A brief description of the issue

Once we receive your claim, we will review it and notify you whether it has been approved or denied.

Approved Replacement: A replacement order will be processed and shipped within 4 business days.
Approved Refund: A refund will be issued to your original payment method. Depending on your bank or credit card provider, it may take several business days for the refund to appear in your account.

Replacement & Refund Exemptions

Nutrissify Wellness does not provide refunds, replacements, or store credits under the circumstances outlined below.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at the time of purchase.

If an incorrect or incomplete shipping address prevents successful delivery, the package may be returned to our facility.

Once the returned package has been received and the updated shipping address has been confirmed, the order may be reshipped. Any applicable reshipping fees will be the responsibility of the customer.

Unclaimed Packages

Orders that are not claimed and are returned to our facility are eligible for reshipment only after the applicable reshipping charges have been paid by the customer.

Orders Already in Production

Orders may only be cancelled before production begins.

Once an order has entered production or has been prepared by our fulfillment team, it can no longer be cancelled or refunded, even if it has not yet been shipped.

Undeliverable FedEx Shipments

If a shipment sent through FedEx cannot be delivered due to circumstances attributable to the recipient, including but not limited to:

Incorrect or incomplete shipping address
Missing or incorrect phone number
Failure or refusal to pay applicable import duties, taxes, or customs fees
Refusal to accept the package
Any other recipient-related issue

the shipment may be abandoned or destroyed by the carrier.

In such circumstances, Nutrissify Wellness is unable to provide a refund, replacement, or reshipment.

Health, Safety & Hygiene

For health, safety, and hygiene reasons, opened dietary supplements or products with broken safety seals are not eligible for return, unless the product is defective or was shipped in error.

European Union (EU) Customers

If you reside within the European Union, you may have the right to cancel your purchase within 14 days, in accordance with applicable consumer protection laws.

To exercise this right, you must accept delivery of the goods.

Refusing delivery or failing to collect your package does not constitute a valid cancellation and may result in the loss of your right to receive a refund.